Sarova Whitesands Beach Resort & Spa

All the food services were excellent, both in quality, range and choice. The hardworking staff are exceptional - nothing is too much trouble for them, and the way that they looked after my wife's 86 year old mother was truly heart warming to see. Kenyans are naturally hospitable and welcoming, but the staff exceeded themselves. Excellent Spa treatments available. Any minor maintenance issues [ blocked drain] were dealt with immediately upon request. There are beautiful 6 pools, and the Entertainment team worked hard to provide dance shows and other activities. The public beach is beautiful and security is excellent. Even the local monkeys know to behave!

The lady at reception, Esther, went above and beyond to ensure our check-in process was smooth, despite our dissatisfaction with the check-out time. She handled everything with professionalism, and her warm smile truly helped ease our frustration.

We loved the service received from the staff. They played a major role in enhancing our experience at Sarova Whitesands. Everyone from the groundskeeper to the Lobby staff was amazing and polite. Loved the shop, it was quite handy. Ngala and Solomon at Minazi restaurant were amazing. We had a late dinner, and the staff, including the chef, catered to our special food requests. Brian served us some of the best cocktails at the pool bar. We also enjoyed time at Coco's bar watching various performances by the animation team and the Maasai group and really enjoyed the tea-time roulette where Stacy and Mercy kept us company. We hope to visit again with our family.

The breakfast was fantastic. The hotel provided all the requests I had before I checked in such as the very comfy baby cot. They also provided me with a baby bath tub which was a plus yet I had not requested one. The dinner was good with so many selections. The hotel provides free meals for babies under 4 years old which parents can order from one of their restaurants however many times one would like. This was fantastic as sometimes we would not eat any lunch due to a heavy breakfast so it was easy just getting a meal for our little one for which we were not charged. The staff is really helpful and friendly from the hotel guards, restaurant waiters, chefs, and even the house keeping staff. I had requested for a late checkout as we changed our flight timings due to us falling ill a few days into our holiday and the reception staff provided this to us free of charge. We also received a drinks voucher as a complimentary gift to have drinks at one of the hotel bars which was amazing. The location is fantastic and our room was beachfront so we could hear the waves throughout the night which was a very good experience. I would definitely book here again!

Exceptional stay at Sarova—warm, attentive staff made us feel welcome from arrival. Multiple restaurants offered fresh variety every meal. Rooms comfortable, spotless, and well-appointed. A genuine five-star experience; we’ll definitely return. Keep up the great work!